{"id":4023,"date":"2014-07-25T14:43:40","date_gmt":"2014-07-25T19:43:40","guid":{"rendered":"https:\/\/secure.rosehosting.com\/blog\/?p=4023"},"modified":"2022-06-03T03:46:49","modified_gmt":"2022-06-03T08:46:49","slug":"how-to-install-lamp-and-run-osticket-on-a-centos-6-vps","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps\/","title":{"rendered":"How to install LAMP and run osTicket on CentOS 6"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><a href=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps.png\"><img decoding=\"async\" class=\"alignleft wp-image-4024 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps.png\" alt=\"how-to-install-lamp-and-run-osticket-on-a-centos-6-vps\" width=\"407\" height=\"160\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps.png 407w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps-300x117.png 300w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/><\/a>In the following tutorial we are going to show you how you can <strong>install and configure LAMP (Linux Apache MySQL and PHP)<\/strong> on your <a title=\"CentOS VPS Hosting\" href=\"https:\/\/www.rosehosting.com\/centos-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">CentOS 6 VPS<\/a> and run your own, support ticketing system powered by <strong>osTicket<\/strong>.<\/p>\n<p><strong>What is osTicket?<\/strong><\/p>\n<p>It is an open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.<\/p>\n<p><!--more--><\/p>\n<p><strong>What you need to run osTicket on your <a title=\"Linux VPS Hosting\" href=\"https:\/\/www.rosehosting.com\/managed-vps-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">Linux Virtual Server<\/a>?<\/strong><\/p>\n<ul>\n<li>A Webserver like Apache<\/li>\n<li>PHP server version 5.3 or higher<\/li>\n<li>mysqli PHP extension<\/li>\n<li>gd PHP extension<\/li>\n<li>gettext PHP extension<\/li>\n<li>imap PHP extension<\/li>\n<li>json PHP extension<\/li>\n<li>mbstring PHP extension<\/li>\n<li>xml PHP extension<\/li>\n<li>MySQL Database server version 5.0 or higher<\/li>\n<\/ul>\n<hr \/>\n<p>For this tutorial we are using one of our <a title=\"SSD VPS Hosting\" href=\"https:\/\/www.rosehosting.com\/managed-vps-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">SSD VPS Hosting<\/a> Plans, installed with a minimal <strong>CentOS 6<\/strong> base installation.<\/p>\n<h3><strong>INITIATE A SCREEN SESSION<\/strong><\/h3>\n<p>Before proceeding any further, SSH to your server and initiate a <code>screen<\/code> session using the following command:<\/p>\n<pre>## screen -U -S osticket<\/pre>\n<h3><strong>UPDATE THE CENTOS SYSTEM<\/strong><\/h3>\n<p>Next thing to do, is to always make sure your <a title=\"CentOS VPS Hosting\" href=\"https:\/\/www.rosehosting.com\/centos-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">CentOS VPS<\/a> is fully up-to-date using:<\/p>\n<pre>## yum update<\/pre>\n<h3><strong>INSTALL AND SET-UP LAMP<\/strong><\/h3>\n<p>Since <b>osTicket<\/b> requires a webserver, a database server and a php server, you will have to set-up these on your <strong>ssd virtual server<\/strong>. Let&#8217;s start with the webserver, then the php server and the extensions required by osTicket and finally the database server.<\/p>\n<h4><strong>INSTALL APACHE<\/strong><\/h4>\n<p><strong>Install the Apache webserver<\/strong>, <strong>add it to your server&#8217;s start-up<\/strong> and <strong>start it up<\/strong> using the commands below:<\/p>\n<pre>## yum install httpd -y\n## chkconfig --levels 235 httpd on\n## service httpd start<\/pre>\n<p>OK, you can now try to navigate to <span style=\"text-decoration: underline;\">http:\/\/yourdomain.tld<\/span> (<i>which should be resolving to your VPS IP<\/i>) and you should see Apache\u2019s default page in your browser.<\/p>\n<h4><strong>INSTALL PHP<\/strong><\/h4>\n<p>Proceed with the PHP installation using the command below:<\/p>\n<pre>## yum install php php-{cli,common,gd,mysql,imap,mbstring,xml} -y<\/pre>\n<p>Test your PHP installation is OK by creating <code>info.php<\/code> file in your webserver&#8217;s document root in <code>\/var\/www\/html<\/code> using:<br \/>\n<code>## echo -e \"&lt;?php\\n\\tphpinfo();\\n?&gt;\" &gt; \/var\/www\/html\/info.php<\/code><br \/>\nonce the <code>info.php<\/code> file is created, reload Apache using:<\/p>\n<pre>## service httpd restart<\/pre>\n<p>Now open the <code>info.php<\/code> file in your browser (<span style=\"text-decoration: underline;\">http:\/\/yourdomain.tld\/info.php<\/span>) and you should see various information about your PHP installation.<\/p>\n<h4><strong>INSTALL MySQL<\/strong><\/h4>\n<p><strong>Install the MySQL database server<\/strong>, <strong>add it to your system start-up<\/strong> and <strong>start it up<\/strong> using the commands below:<\/p>\n<pre>## yum install mysql mysql-server -y\n## chkconfig --levels 235 mysqld on\n## service mysqld start<\/pre>\n<p>Next, you may want to run MySQL <code>mysql_secure_installation<\/code> post installation script by running the following in your terminal:<\/p>\n<pre>## mysql_secure_installation\n\nSet root password? [Y\/n] Y\nRemove anonymous users? [Y\/n] Y\nDisallow root login remotely? [Y\/n] Y\nRemove test database and access to it? [Y\/n] Y\nReload privilege tables now? [Y\/n] Y<\/pre>\n<h3><strong>osTicket INSTALLATION<\/strong><\/h3>\n<p>At the time of writing this article, <b>osTicket<\/b> is at version <code>1.9.2<\/code>. That being said, always make sure you get the <a title=\"http:\/\/osticket.com\/download\" href=\"http:\/\/osticket.com\/download\" target=\"_blank\" rel=\"noopener noreferrer\">latest version available<\/a> and also be sure to change the relevant sections in the commands below:<\/p>\n<pre>## mkdir -p \/opt\/osticket\n## wget http:\/\/osticket.com\/sites\/default\/files\/download\/osTicket-v1.9.2.zip -P \/tmp\n## unzip -d \/opt\/osticket \/tmp\/osTicket-v1.9.2.zip<\/pre>\n<p>ok, next create a symbolic link in <code>\/var\/www\/html\/support<\/code> to osTicket upload directory in <code>\/opt\/osticket\/upload<\/code> using the following command:<\/p>\n<pre>## ln -s \/opt\/osticket\/upload \/var\/www\/html\/support<\/pre>\n<p>At this point you are somewhat ready to start the <b>installation of osTicket<\/b>, but let&#8217;s <b>configure Apache Vhost Directive<\/b> and use <code>support.mydomain.com<\/code> to access the <b>osTicket installation<\/b> on your <a title=\"SSD Virtual Server\" href=\"https:\/\/www.rosehosting.com\/managed-vps-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">ssd virtual server<\/a>.<\/p>\n<h4><strong>CREATE APACHE VHOST<\/strong><\/h4>\n<p>First, make sure <b>name-based virtual hosting<\/b> is enabled in your Apache webserver. This is usually done by uncommenting <code>NameVirtualHost *:80<\/code> in your main Apache configuration file in <code>\/etc\/httpd\/conf\/httpd.conf<\/code>. You can use your favorite editor to edit the configuration file or use the command below to enable this option if it&#8217;s not already enabled:<\/p>\n<pre>## sed -i \"\/^#NameVirtualHost \\*:80$\/ s\/#NameVirtualHost \\*:80\/NameVirtualHost \\*:80\/\" \/etc\/httpd\/conf\/httpd.conf<\/pre>\n<p>Next, append the section below to <code>\/etc\/httpd\/conf\/httpd.conf<\/code>:<\/p>\n<pre>&lt;VirtualHost *:80&gt;\n    DocumentRoot \/var\/www\/html\/support\n    ServerName support.mydomain.com\n    ServerAlias www.support.mydomain.com\n\n    &lt;Directory \"\/var\/www\/html\/support\"&gt;\n        AllowOverride All\n    &lt;\/Directory&gt;\n\n    ErrorLog logs\/support.mydomain.com-error_log\n    CustomLog logs\/support.mydomain.com-access_log common\n&lt;\/VirtualHost&gt;\n<\/pre>\n<p>of course, make sure you replace <code>support.mydomain.com<\/code> with your actual (sub)domain name. Also, do not forget to restart apache using <code>service httpd restart<\/code> for the changes to take effect.<\/p>\n<h4><strong>CREATE MySQL DATABASE<\/strong><\/h4>\n<p>You also need to create a database for osTicket, so do it using the following commands:<\/p>\n<pre>## mysql\nmysql&gt; create database support;\nmysql&gt; grant all on support.* to support@localhost identified by 'support';\nmysql&gt; \\q<\/pre>\n<p>this will create a new database named as <code>support<\/code> and will grant all permissions to a user named <code>support<\/code> with password <code>support<\/code>. Feel free to change these according to your needs.<\/p>\n<h4><strong>FINALIZING THE INSTALLATION<\/strong><\/h4>\n<p>Run the following commands to finalize the installation of osTicket:<\/p>\n<pre>## cd \/var\/www\/html\/support \n## cp include\/ost-sampleconfig.php include\/ost-config.php\n## chown apache: -R \/var\/www\/html\/support \/opt\/osticket<\/pre>\n<p>and run the osTicket web installer at <code>http:\/\/support.mydomain.com<\/code>.<\/p>\n<p><a href=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/osticket-dash.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-4045 size-medium\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/osticket-dash-300x174.jpg\" alt=\"osticket-dash\" width=\"300\" height=\"174\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/osticket-dash-300x174.jpg 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/osticket-dash-600x348.jpg 600w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2014\/07\/osticket-dash.jpg 845w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>after you have completed the installation, for security reasons it is best to remove the <code>setup\/install.php<\/code> script using:<\/p>\n<pre>## rm -f \/var\/www\/html\/support\/setup\/install.php<\/pre>\n<hr \/>\n<p>Of course you don\u2019t have to do any of this if you use one of our <a title=\"Linux VPS Hosting\" href=\"https:\/\/www.rosehosting.com\/managed-vps-hosting.html\" target=\"_blank\" rel=\"noopener noreferrer\">Linux VPS Hosting<\/a> services, in which case you can simply ask our expert Linux admins to install osTicket for you. They are available 24&#215;7 and will take care of your request immediately. You can also read <a href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-lamp-linux-apache-mariadb-php-on-centos-7\/\">How to install LAMP on CentOS 7<\/a> for new updates.<\/p>\n<p><strong><span style=\"color: #ff0000;\">PS<\/span>.<\/strong> If you liked this post please share it with your friends on the social networks using the buttons on the left or simply leave a reply below. Thanks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the following tutorial we are going to show you how you can install and configure LAMP (Linux Apache MySQL &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to install LAMP and run osTicket on CentOS 6\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-lamp-and-run-osticket-on-a-centos-6-vps\/#more-4023\" aria-label=\"Read more about How to install LAMP and run osTicket on CentOS 6\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":4024,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1699,1702,13,1712,1707],"tags":[34,91,506],"class_list":["post-4023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centos","category-databases","category-tutorials","category-web-frameworks","category-web-servers","tag-centos","tag-lamp","tag-osticket","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to install LAMP and run osTicket on CentOS 6 | RoseHosting<\/title>\n<meta name=\"description\" content=\"How to install LAMP and run osTicket on CentOS 6 | RoseHosting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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is a leading Linux hosting provider, serving thousands of clients world-wide since 2001.\",\"email\":\"info@rosehosting.com\",\"telephone\":\"(314) 275-0414\",\"legalName\":\"Rose Web Services LLC\",\"foundingDate\":\"2001-04-02\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.rosehosting.com\\\/blog\\\/#\\\/schema\\\/person\\\/7ce77a842fa6a9a7f8efa186f2353713\",\"name\":\"Jeff Wilson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0985fed6af04cc60703d2ecf27c65dfa373e0ca00eb21c0b03477e099ea3f99f?s=96&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0985fed6af04cc60703d2ecf27c65dfa373e0ca00eb21c0b03477e099ea3f99f?s=96&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0985fed6af04cc60703d2ecf27c65dfa373e0ca00eb21c0b03477e099ea3f99f?s=96&r=g\",\"caption\":\"Jeff 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Helping other Linux admins with frequent Linux and business-related blog posts on the RoseHosting blog. Techie by choice. Loving nature and travel. 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