{"id":47163,"date":"2023-12-20T12:30:00","date_gmt":"2023-12-20T18:30:00","guid":{"rendered":"https:\/\/www.rosehosting.com\/blog\/?p=47163"},"modified":"2023-12-21T02:01:16","modified_gmt":"2023-12-21T08:01:16","slug":"how-to-install-osticket-on-ubuntu-22-04","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/","title":{"rendered":"How to Install osTicket on Ubuntu 22.04"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/11\/how-to-install-osticket-on-ubuntu-22-04.webp\" alt=\"how to install osticket on ubuntu 22.04\" class=\"wp-image-47368\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/11\/how-to-install-osticket-on-ubuntu-22-04.webp 1024w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/11\/how-to-install-osticket-on-ubuntu-22-04-300x169.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/11\/how-to-install-osticket-on-ubuntu-22-04-150x84.webp 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/11\/how-to-install-osticket-on-ubuntu-22-04-768x432.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>osTicket is an open-source software for ticketing systems. It is written in PHP and the data can be stored in MySQL or PostgreSQL database. osTicket offers a variety of features such as Ticket Filters, Service Level Agreements, Queues, Advanced Search, etc. In this blog post, we are going to use the LAMP stack for our osTicket system. In this tutorial, we are going to explain in detail how to install osTicket on Ubuntu 22.04.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Installing osTicket with the LAMP stack on Ubuntu 22.04 is straightforward, and the process will take up to 15 minutes. Let&#8217;s get things done!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f1656de0f1e\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f1656de0f1e\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Prerequisites\" >Prerequisites<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Step-1-Update-the-System\" >Step 1. Update the System<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Step-2-Install-LAMP-Stack\" >Step 2. Install LAMP Stack<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Step-3-Create-osTicket-database-and-database-user\" >Step 3. Create osTicket database and database user<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Step-4-Install-osTicket-on-Ubuntu-2204\" >Step 4. Install osTicket on Ubuntu 22.04<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#Step-5-Create-Apache-Virtual-Host-File\" >Step 5. Create Apache Virtual Host File<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prerequisites\"><\/span>Prerequisites<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A server running Ubuntu 22.04 or an <a href=\"https:\/\/www.rosehosting.com\/ubuntu-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ubuntu VPS<\/a><\/li>\n\n\n\n<li>User privileges: root or non-root user with sudo privileges<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-1-Update-the-System\"><\/span>Step 1. Update the System<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Since we have a fresh installation of Ubuntu 22.04, we need to update the packages to the latest versions available:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo apt update -y &amp;&amp; sudo apt upgrade -y<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-2-Install-LAMP-Stack\"><\/span>Step 2. Install LAMP Stack<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>First part of installing the LAMP stack will be the Apache web server. To install it, execute the following command:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo apt install apache2 -y<\/pre>\n\n\n\n<p>Once installed, start and enable the service.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo systemctl enable apache2 &amp;&amp; sudo systemctl start apache2<\/pre>\n\n\n\n<p>Check if the service is up and running:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo systemctl status apache2<\/pre>\n\n\n\n<p>You should receive the following output:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">root@host:~# sudo systemctl status apache2\n\u25cf apache2.service - The Apache HTTP Server\n     Loaded: loaded (\/lib\/systemd\/system\/apache2.service; enabled; vendor preset: enabled)\n     Active: active (running) since Fri 2023-10-19 04:50:18 CDT; 1s ago\n       Docs: https:\/\/httpd.apache.org\/docs\/2.4\/\n    Process: 50686 ExecStart=\/usr\/sbin\/apachectl start (code=exited, status=0\/SUCCESS)\n   Main PID: 50690 (apache2)\n      Tasks: 6 (limit: 4558)\n     Memory: 10.0M\n        CPU: 203ms\n     CGroup: \/system.slice\/apache2.service\n<\/pre>\n\n\n\n<p>Next is PHP with its extensions. To install PHP 8.1 completely, execute the following command:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo apt-get install php8.1 php8.1-cli php8.1-common php8.1-imap php8.1-redis php8.1-snmp php8.1-xml php8.1-zip php8.1-mbstring php8.1-curl php8.1-mysqli php8.1-gd php8.1-intl php8.1-apcu libapache2-mod-php -y\n<\/pre>\n\n\n\n<p>To check the installed PHP version, execute the following command, <b>php -v<\/b>:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">root@host:~# php -v\nCreated directory: \/var\/lib\/snmp\/cert_indexes\nPHP 8.1.2-1ubuntu2.14 (cli) (built: Aug 18 2023 11:41:11) (NTS)\nCopyright (c) The PHP Group\nZend Engine v4.1.2, Copyright (c) Zend Technologies\n    with Zend OPcache v8.1.2-1ubuntu2.14, Copyright (c), by Zend Technologies\n<\/pre>\n\n\n\n<p>The last component of the LAMP stack is the MariaDB (or MySQL) database server. To install the MariaDB database server, execute the command below.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo apt install mariadb-server -y<\/pre>\n\n\n\n<p>Start and enable the mariadb.service with the following commands:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo systemctl start mariadb &amp;&amp; sudo systemctl enable mariadb<\/pre>\n\n\n\n<p>Check the status of the mariadb.service<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo systemctl status mariadb<\/pre>\n\n\n\n<p>You should receive the following output:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">root@host:~# sudo systemctl status mariadb\n\u25cf mariadb.service - MariaDB 10.6.12 database server\n     Loaded: loaded (\/lib\/systemd\/system\/mariadb.service; enabled; vendor preset: enabled)\n     Active: active (running) since Fri 2023-10-19 04:58:18 CDT; 22s ago\n       Docs: man:mariadbd(8)\n             https:\/\/mariadb.com\/kb\/en\/library\/systemd\/\n   Main PID: 55172 (mariadbd)\n     Status: \"Taking your SQL requests now...\"\n      Tasks: 15 (limit: 4558)\n     Memory: 61.2M\n        CPU: 1.921s\n     CGroup: \/system.slice\/mariadb.service\n             \u2514\u250055172 \/usr\/sbin\/mariadbd\n<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-3-Create-osTicket-database-and-database-user\"><\/span>Step 3. Create osTicket database and database user<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Next is to create the MariaDB database, the database user and grant permissions to that user for access to our osTicket database. Log in to the MariaDB console and execute the commands below:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">CREATE DATABASE osticket;\nGRANT ALL PRIVILEGES ON osticket.* TO osticket@localhost IDENTIFIED BY \"YourStrongPasswordHere\";\nFLUSH PRIVILEGES;\nEXIT;\n<\/pre>\n\n\n\n<p>Make sure to replace YourStrongPasswordHere with your own strong password. Make sure to note which password you used; you&#8217;ll need it later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-4-Install-osTicket-on-Ubuntu-2204\"><\/span>Step 4. Install osTicket on Ubuntu 22.04<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>First, we need to download the latest osTicket version into our Apache web document root.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">cd \/var\/www\/html\n\ncurl -s https:\/\/api.github.com\/repos\/osTicket\/osTicket\/releases\/latest | grep browser_download_url | cut -d '\"' -f 4 | wget -i -<\/pre>\n\n\n\n<p>Unzip the file and copy the configuration:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">unzip osTicket-v1.18.zip -d osTicket\n\ncp \/var\/www\/html\/osTicket\/upload\/include\/ost-sampleconfig.php \/var\/www\/html\/osTicket\/upload\/include\/ost-config.php \n\nrm osTicket-v1.18.zip<\/pre>\n\n\n\n<p>Set the right permissions to files and folders.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">chown -R www-data:www-data \/var\/www\/html\/osTicket\/\n\nfind . -type d -exec chmod 755 {} \\;\n\nfind . -type f -exec chmod 644 {} \\;<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-5-Create-Apache-Virtual-Host-File\"><\/span>Step 5. Create Apache Virtual Host File<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Go into the Apache directory and create a configuration file for osTicket.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">cd \/etc\/apache2\/sites-available\/\n\ntouch osticket.conf<\/pre>\n\n\n\n<p>Open the file, paste the following lines of code, save the file and close it.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;VirtualHost *:80&gt;\nServerName <b>yourdomain.com<\/b>\nDocumentRoot \/var\/www\/html\/osTicket\/upload\n\n&lt;Directory \/var\/www\/html\/osTicket&gt;\nAllowOverride All\n&lt;\/Directory&gt;\n\nErrorLog ${APACHE_LOG_DIR}\/error.log\nCustomLog ${APACHE_LOG_DIR}\/access.log combined\n\n&lt;\/VirtualHost&gt;<\/pre>\n\n\n\n<p>Enable the Apache configuration for osTicket and enable the Apache rewrite module.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">sudo a2enmod rewrite\n\nsudo a2ensite osticket.conf<\/pre>\n\n\n\n<p>Use this command to check your syntax for any errors:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">apachectl -t<\/pre>\n\n\n\n<p>You should receive the following output:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">root@vps:~# apachectl -t\nSyntax OK<\/pre>\n\n\n\n<p>If the syntax is OK, you can restart the Apache service.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">systemctl reload apache2<\/pre>\n\n\n\n<p>Once the Apache service is restarted, you can finish the osTicket installation at <b>http:\/\/yourdomain.com<\/b>. You must set a Name, Email, Username, and a strong password for your ticketing system. Also, you will be asked for the database credentials you set in step three during the installation. Congrats! You can now start using osTicket.<\/p>\n\n\n\n<p>If you do not want to configure osTicket on your own, you can sign up for one of our <a href=\"https:\/\/www.rosehosting.com\/ubuntu-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\">NVMe VPS plans<\/a> and submit a support ticket. Our admins are available 24\/7 and will start work on your request immediately. You can always trust our epic support.<\/p>\n\n\n\n<p>If you liked this post on how to install osTicket on Ubuntu 22.04, please share it with your friends on the social networks using the buttons on the left or simply leave a reply below. Thanks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>osTicket is an open-source software for ticketing systems. It is written in PHP and the data can be stored in &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to Install osTicket on Ubuntu 22.04\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-22-04\/#more-47163\" aria-label=\"Read more about How to Install osTicket on Ubuntu 22.04\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":47368,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2072,13,1698],"tags":[506,59],"class_list":["post-47163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-open-source","category-tutorials","category-ubuntu","tag-osticket","tag-ubuntu","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Install osTicket on Ubuntu 22.04 | RoseHosting<\/title>\n<meta name=\"description\" content=\"We&#039;re here to help you learn how to install osTicket on Ubuntu 22.04. 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