RoseHosting Support

We don’t sleep. We don’t take vacations. Professional 24/7 managed support with 5 minutes response time. We are your server team, we take care of your servers so you can take care of your business.

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Your Satisfaction With Our Service Is Our Top Priority

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HIGHEST LEVEL OF AVAILABILITY

We know that an excellent technical support is a guarantee for your satisfaction. Knowing this, we strive to achieve the highest possible level of availability and technical expertise. Therefore, we provide you with several different means of communication with our highly experienced Linux admins.

Our EPIC Support is here 24x7 and is going to provide you with excellent help every time you need it.
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KNOWLEDGE BASE

Presently, we offer several technical support resources, including our Knowledge Base, as well as the ability to contact our technical support staff through Email, Live Chat and our Ticket System. If you can’t find a solution to your problem in the knowledge base, feel free to submit a support ticket to our Helpdesk through the client area. A technical support representative will reply to your ticket as soon as possible. Please note that the high priority tickets take precedence when resolving problems and replying to your ticket. Our normal support response time is less than 5 minutes.

Premium Support Services Come At No Additional Costs

RoseHosting Support is FREE and available non-stop, during any time of day and night and during any holiday season.
While most hosting providers charge a premium for their managed support or they have different tiers of "managed" support, we give you our all-inclusive Premier Managed Support, included with every server or VPS – a quality support system that you can depend on. You might think that managed hosting that comes at no additional cost sounds like a watered-down experience – this is not the case. In fact, the opposite is the case – we’re willing to provide you with support for any software and platform that runs natively on Linux servers, something that other managed hosting providers won’t touch. We’ll set up, configure and fine-tune your CMS, ERP, CRM, E-Commerce platform, development platform, and more, all without you having to do anything or pay any fees for it.

On top of that, fixing any issues that arise on your server (even if they are caused by user error) can be fixed by us at any time at no cost to you. It really is that simple – get support for both troubleshooting and setup, forever, all included in the price of the plan.
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FREE MIGRATIONS

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24/7 FULLY MANAGED SERVICE

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5 MIN RESPONSE TIME

What Makes Our Support Stand Out

Experienced Support, Only One Click Away
Our team of experienced Linux system administrators have extensive knowledge across many different software platforms and Linux distributions. And unlike other hosting providers that have to transfer you through different support tiers that ultimately waste your time, our admins are the first and last people you communicate with when you reach out using our support system. All our admins are 3rd Level admins. This way, you get help immediately without the need for transfers, which reduces the time spent to solve an issue.

It also goes without saying that we never use bots or automated systems to provide support to our customers. Every time you reach out to our support by ticket or chat, you’re connected with a real person, guaranteed.

Our decades of experience in providing the best support in the hosting industry means we’re prepared to help you out with practically any software or platform that you use.
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Our Setup And Configuration Process

Using our setup process is simple and streamlined – we want you to get up and running as soon as possible. It all starts when you order. You can specify what software and configurations you want, and we’ll do it all as soon as your order is sent.

After that, we can migrate your existing services – we don’t set any limitations on the number of websites that you can migrate – you can migrate any number of websites or services to us at no cost to you. Simply provide us with access to your existing provider, and we’ll move everything over as fast as possible.

Once everything is up and running on your new server, we can then optimize your server’s performance by hand – our admins do this by assessing your server’s unique needs, and then adjusting your services’ configurations to maximize performance.

And of course, if anything ever goes wrong, you can always reach out to our support system, and we’ll get on fixing it right away. We typically respond to any support requests within five minutes, meaning you won’t be left waiting for a response.

Test Our Skills And Speed

We can migrate any number of websites for free in no time. Put us to the test and find out.
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How We Do Maintenance And Security Checks

We want to make sure that your server stays online for as long as possible, while also keeping it safe from external attacks and vulnerabilities. That’s why we’re here to help. If you want us to harden the security of your server, we can do so using several tactics, such as:
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Configuring safety measures for your SSH access (setting up key-based authentication, a non-standard SSH port, etc.)
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Setting up antivirus and anti-malware software such as ClamAV to prevent malicious software from manifesting on your server
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Using custom firewall rules to limit access to certain services from the Internet
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Regular checks to ensure permissions and server access is limited as intended
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Limiting ports that are accessible from the Internet
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Automated software updates to reduce vulnerabilities
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Any additional measures that you would like us to take
Regular maintenance, such as continuous updates of your platform and your operating system’s packages is only part of what we do. We can also routinely check your server’s resources, and provide notice ahead of time if some resource is running low.

Any Questions?
5 Minutes Response Time
Contact RoseHosting Support

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Frequently Asked Questions

Can I talk to support even if I am not a customer?

We are always here to provide you with any assistance that would help you and your business stay online. We can even help you add new software and configure it as you want, or even optimize existing software for the best possible performance.

Is support available for any type of service I choose?

We are always here to provide you with any assistance that would help you and your business stay online. We can even help you add new software and configure it as you want, or even optimize existing software for the best possible performance.

Where is your support located?

We are a US company with US based technical support.

Born In St. Louis. Loved Worldwide.

Here’s what some of our clients are saying.
  • They clearly have the best support for all companies i have been working with. You can chat with them anytime, friendly, supportive and it doesn't matter day or night. Good technical understanding.
    Keep up the good work guys!
    Jordie van Hese
  • I have been with RoseHosting for over a decade. After dealing with other hosts and being frustrated by their lack of support and knowledge it was refreshing to finally find a host that not only hired experts, but also valued customers.
    Lewis A.
  • RoseHosting has very nice support time I ever met! Excellent Support team! Even I am 6000 miles away from them!
    I hope you have more customers!
    Omer O.
  • uht
    Always there to support and help with all of our questions. I couldn't have done this work without there assistance, thank you for helping my website!!!!
    Unique Hands Med
  • lerym
    Customer Service is by far the best you would ever find anywhere. They are an amazing team willing to collaborate and explain in detail in order to help. The team of technicians are fast pace and quick at solving any issue. they are absolutely great professionals.
    Lery M.
  • reviewer
    I have tested more than 20 hosting services in the past at WHSR - RoseHosting is easily one of the top 3 in term of server quality by far.
    Jerry L.
  • reviewer
    RoseHosting has provided excellent VPS hosting services since the first day that I switched to their platform. My previous host was plagued with frequent hardware failures, server downtime, poor bandwidth and the inability to create backups correctly. RoseHosting has never once suffered from any of those problems.
    Lawrence S.
  • reviewer
    I love RoseHosting so much, I kind of hate leaving a review. They are like a secret gem! Before them I was using a well known company and struggling. Rose Hosting basically held my hand through all of my VPS Hosting so I could concentrate on what I’m good at, web design.
    Christina G.
  • reviewer
    It's not the shopping that brings me back, it's the service afterwards. When ever I have questions, or something is wrong with my server, you guys/gals are on it quickly and professionally.
    David C.
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