osTicket is an open-source software for ticketing systems. It is written in PHP and the data can be stored in MySQL or PostgreSQL database. osTicket offers a variety of features such as Ticket Filters, Service Level Agreements, Queues, Advanced Search, etc. In this blog post, we are going to use the LAMP stack for our osTicket system. In this tutorial, we are going to explain in detail how to install osTicket on Ubuntu 22.04.
Installing osTicket with the LAMP stack on Ubuntu 22.04 is straightforward, and the process will take up to 15 minutes. Let’s get things done!
Table of Contents
Prerequisites
- A server running Ubuntu 22.04 or an Ubuntu VPS
- User privileges: root or non-root user with sudo privileges
Step 1. Update the System
Since we have a fresh installation of Ubuntu 22.04, we need to update the packages to the latest versions available:
Step 2. Install LAMP Stack
First part of installing the LAMP stack will be the Apache web server. To install it, execute the following command:
Once installed, start and enable the service.
Check if the service is up and running:
You should receive the following output:
Next is PHP with its extensions. To install PHP 8.1 completely, execute the following command:
To check the installed PHP version, execute the following command, php -v:
The last component of the LAMP stack is the MariaDB (or MySQL) database server. To install the MariaDB database server, execute the command below.
Start and enable the mariadb.service with the following commands:
Check the status of the mariadb.service
You should receive the following output:
Step 3. Create osTicket database and database user
Next is to create the MariaDB database, the database user and grant permissions to that user for access to our osTicket database. Log in to the MariaDB console and execute the commands below:
Make sure to replace YourStrongPasswordHere with your own strong password. Make sure to note which password you used; you’ll need it later.
Step 4. Install osTicket on Ubuntu 22.04
First, we need to download the latest osTicket version into our Apache web document root.
Unzip the file and copy the configuration:
Set the right permissions to files and folders.
Step 5. Create Apache Virtual Host File
Go into the Apache directory and create a configuration file for osTicket.
Open the file, paste the following lines of code, save the file and close it.
Enable the Apache configuration for osTicket and enable the Apache rewrite module.
Use this command to check your syntax for any errors:
You should receive the following output:
If the syntax is OK, you can restart the Apache service.
Once the Apache service is restarted, you can finish the osTicket installation at http://yourdomain.com. You must set a Name, Email, Username, and a strong password for your ticketing system. Also, you will be asked for the database credentials you set in step three during the installation. Congrats! You can now start using osTicket.
If you do not want to configure osTicket on your own, you can sign up for one of our NVMe VPS plans and submit a support ticket. Our admins are available 24/7 and will start work on your request immediately. You can always trust our epic support.
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it’s working well. I have used a responsive theme from devmansur.me to make it Mobile responsive.
Thank you for your tutorial. I really helped me to set up OS Ticket